Files
openclaw-openclaw/docs/nodes/troubleshooting.md
Peter Steinberger f7d7148cf0 docs: rewrite published docs grounded in current source (#100142)
Source-grounded rewrite of 529 published docs pages with per-unit information-loss verification: 1,713 factual corrections cited to src/**, generated surfaces regenerated, frontmatter titles preserved for i18n, release notes pages untouched. All docs gates green.

Closes #100141
2026-07-05 00:32:47 -04:00

6.5 KiB

summary, read_when, title
summary read_when title
Troubleshoot node pairing, foreground requirements, permissions, and tool failures
Node is connected but camera/canvas/screen/exec tools fail
You need the node pairing versus approvals mental model
Node troubleshooting

Use this page when a node is visible in status but node tools fail.

Command ladder

openclaw status
openclaw gateway status
openclaw logs --follow
openclaw doctor
openclaw channels status --probe

Then run node-specific checks:

openclaw nodes status
openclaw nodes describe --node <idOrNameOrIp>
openclaw approvals get --node <idOrNameOrIp>

Healthy signals:

  • Node is connected and paired for role node.
  • nodes describe includes the capability you're calling.
  • Exec approvals show the expected mode/allowlist.

Foreground requirements

canvas.*, camera.*, and screen.* are foreground-only on iOS/Android nodes.

Quick check and fix:

openclaw nodes describe --node <idOrNameOrIp>
openclaw nodes canvas snapshot --node <idOrNameOrIp>
openclaw logs --follow

If you see NODE_BACKGROUND_UNAVAILABLE, bring the node app to the foreground and retry.

Permissions matrix

Capability iOS Android macOS node app Typical failure code
camera.snap, camera.clip Camera (+ mic for clip audio) Camera (+ mic for clip audio) Camera (+ mic for clip audio) *_PERMISSION_REQUIRED
screen.record Screen Recording (+ mic optional) Screen capture prompt (+ mic optional) Screen Recording *_PERMISSION_REQUIRED
location.get While Using or Always (depends on mode) Foreground/Background location based on mode Location permission LOCATION_PERMISSION_REQUIRED
system.run n/a (node host path) n/a (node host path) Exec approvals required SYSTEM_RUN_DENIED

Pairing versus approvals

Three separate gates control whether a node command succeeds:

  1. Device pairing: can this node connect to the gateway?
  2. Gateway node command policy: is the RPC command ID allowed by gateway.nodes.allowCommands / denyCommands and platform defaults?
  3. Exec approvals: can this node run a specific shell command locally?

Node pairing is an identity/trust gate, not a per-command approval surface. For system.run, the per-node policy lives in that node's exec approvals file (openclaw approvals get --node ...), not in the gateway pairing record.

Quick checks:

openclaw devices list
openclaw nodes status
openclaw approvals get --node <idOrNameOrIp>
openclaw approvals allowlist add --node <idOrNameOrIp> "/usr/bin/uname"
  • Pairing missing: approve the node device first.
  • nodes describe missing a command: check the gateway node command policy and whether the node actually declared that command on connect.
  • Pairing fine but system.run fails: fix exec approvals/allowlist on that node.

For approval-backed host=node runs, the gateway also binds execution to the prepared canonical systemRunPlan. If a later caller mutates the command, cwd, or session metadata before the approved run is forwarded, the gateway rejects the run as an approval mismatch instead of trusting the edited payload.

Common node error codes

Code Meaning
NODE_BACKGROUND_UNAVAILABLE App is backgrounded; bring it to the foreground.
CAMERA_DISABLED Camera toggle disabled in node settings.
*_PERMISSION_REQUIRED OS permission missing/denied.
LOCATION_DISABLED Location mode is off.
LOCATION_PERMISSION_REQUIRED Requested location mode not granted.
LOCATION_BACKGROUND_UNAVAILABLE App is backgrounded but only While Using permission exists.
SYSTEM_RUN_DENIED: approval required Exec request needs explicit approval.
SYSTEM_RUN_DENIED: allowlist miss Command blocked by allowlist mode. On Windows node hosts, shell-wrapper forms like cmd.exe /c ... are treated as allowlist misses in allowlist mode unless approved via the ask flow.

Fast recovery loop

openclaw nodes status
openclaw nodes describe --node <idOrNameOrIp>
openclaw approvals get --node <idOrNameOrIp>
openclaw logs --follow

If still stuck:

  • Re-approve device pairing.
  • Re-open the node app (foreground).
  • Re-grant OS permissions.
  • Recreate/adjust the exec approval policy.